TD Bank US Holding Company Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

TD Bank US Holding Company Bank account or service department,

Checking account Problems caused by my funds being low Florida

I consider myself to be a smart and responsible consumer. I was recently charged for - overdraft fees by TD Bank. I keep a record of my purchases and also check my balance online daily. I made - purchases/payments to - - on -/-/16. This left me with approximately a $10.00 balance. When I checked my account on -/-/- everything was fine. On -/-/- the - aforementioned payments came out but only after a unauthorized charge of $130.00 hit my account on -/-/-. I spoke with the company that charged me and immediately deposited $130.00 to cover that even though it should not have been debited as a recurring charge. I also had - negligible charges also prior to -/-/- that did not post until -/-/-. I contacted TD bank online. I was told I would receive an email response with 24 hours. 48 hours later I had no response. I emailed again. I finally received a response which stated the fees were valid. I walked into my local branch. I explained what happened. I asked them to look at my record. The representative stated they do n't process transactions in the order they come in, they process them high to low. Had that unauthorized charge of $130.00 not hit my account first, I would n't be facing - overdraft fees totaling $140.00. I consulted a friend in banking who said it was a common practice but some banks were changing this. This is not an ethical practice. This is a greedy money making practice for big banks to prey on hard working consumers. The bank refused to issue me credit for the fees. I will no longer be banking with TD Bank.

TD Bank US Holding Company customer in Florida
Mar 10, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with monetary relief

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