JPMorgan Chase & Co. Money Transfers Complaint

JPMorgan Chase & Co. Money transfers department,

Domestic (US) money transfer Other transaction issues Florida

On - -, my office ( Home Loan Alliance Title ) initiated an outgoing wire from our escrow account held with Chase Bank. The wire we requested was for $100000.00, sent to - - -. This wire was to pay off a current mortgage lien. 14 days ago, when we initiated this wire, the funds were deducted from our Chase account by Chase and showed completed. Yesterday I was notified by Chase the wire was not sent to the recipient, - - -. It was instead held for review and Chase now needed further verification in order to release the wire. It 's been held for14 days without notification and as of today Chase still has not released the funds. When Chase contacted my office yesterday I was transferred to a couple different agents within their company for assistance but none who could resolve the issue. - - was one of the agents I spoke to and she verified there were no errors in the account information enter on the wire. She also provided a reference number ( - ) regarding the wire issue and stated I would receive a call back. The next call I received was from -


on that call. Meanwhile, trying to get this urgent issue resolved, I 've since emailed several others people within Chase and spoke to - who is at our local branch and - - from another department. Both calls ended with no resolution and that someone will contact me. As of right now, Chase is still in possession of the $100000.00 and the loan the wire was intended to payoff is accruing additional interest and fees. The way our account and this issue is being handled by Chase is not only extremely unprofessional but also negligent.