Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Making/receiving payments, sending money Florida

I get a chargeback on my account on -/-/16. I contact my bank Capital one and fax the documents on -/-/16 as request by the bank. I received a notification on -/-/16 that my dispute was denial due to documents received after the date line. I called the credit card company with prove of documents faxed on time and they still applied that he was received after the date specified in the letter. The company did n't give me the regular time frame and did n't follow with me about this issue.