JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Using a debit or ATM card Georgia

Beginning -/-/- and into -/-/-, my account was fraudulently and repeatedly charged a large sum of money over the course of a month by a company called -. On - -, I filed a unauthorized charge claim with Chase and was denied because I had logged into my account a number of times during the month of -. I noted to the claims specialist that I had n't noticed the charges earlier until the largest fraud occurred and only logged on to pay my credit card bill. Because I had logged on during the month of -, my claim was denied. I asked to appeal the claim because it was fraud. Chase never even investigated the claim with - and I was stiffed out of money that is rightfully mine. Upon hearing the decision, I asked to appeal the decision and was rudely treated by their claims agents who could seemingly never connect me to a claims specialist, despite my repeated attempts at contacting the company. In addition, I was told I would need supporting information that would state that I did n't make these online transactions to even have a chance at overturning the ruling. How am I supposed to have information saying I did n't make these transactions if I did n't make the purchase? This is easily the worse customer service experience I 've ever had.