JPMorgan Chase & Co. Bank Account Or Service Complaint

Checking account Using a debit or ATM card

JPMorgan Chase & Co. Bank account or service department,

Checking account Using a debit or ATM card Texas

I reported a fraudulent debit on my Chase business account in -, - ; - specifically. My debit card was charged $8700.00 at a night club. I informed Chase Bank that I believed I had visited the club but I most certainly did not spend nor authorize almost $9000.00 in charges. As a matter of fact, I was told that my card had been declined and my associate was made to go to an ATM and pull out the equivalent of $600.00 USD to settle our tab ( which in itself was a blatant overcharge ). This was after the assailants charged several thousand dollars to each of our other cards stating that they were declined as well. In the shuffle of cards the card in question went missing. Doing some research after the fact I discovered ( and informed Chase Bank ) of a well documented scam listed in the - - - travel warnings that matched our experience almost exactly. - We informed all of our credit card companies about the unauthorized transactions and they quickly handled the matter. Chase bank has refused to credit the unauthorized charges back to my account stating that the charges were authorized because I provided the merchant with my card, even though I never signed for the transaction or the amount, and my card was stolen. If a well documented scam by a merchant who has previously been flagged for this is n't covered in fraud protection, then it is n't safe for anyone to use a credit or debit card.

JPMorgan Chase & Co. customer in Texas
Mar 04, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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