JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Delinquent account California

- -, - To Whom It May Concern at Best Buy/Chase Bank, Please let this letter serve as a formal complaint to both of your entities, the credit reporting bureaus, the Consumer Financial Protection Bureau, the California Department of Consumer Affairs, the - - Department of Consumer Protection, the California Office of the Attorney General, and the Office of the Comptroller of the Currency. Fact # 1 ) I, - - - obtained a Best Buy credit card -/-/-. I used that card at that time for a promotion to buy a refrigerator for $2200.00. I did so because the promotion offered " $0.00 down and 0 interest '' as long as the balance was paid off within 12 months. I did exactly that - I paid off the purchase within a year and had no problems. There was no monthly interest charge, and there was no monthly minimum payment.


today which offers 0 % interest on all purchases over $390.00 AS LONG AS the purchase is paid off within 12 months. ) Nowhere in the promotion did it say that a minimum payment had to be paid each month. I confirmed the details of this promotion both with the manager on duty at the - - - store where I made my purchase, and again with the cashier at check-out. I did this twice because I wanted to be sure, and because I did the exact same thing the first time using my card for a promotion in -/-/-. FACT # 3 ) Similar to the period from -/-/--/-/-, I did make sporadic payments over the next year ( -/-/--/-/- ) to bring my balance to what should have been a $0.00 balance by -/-/-. Instead, your company immediately after my purchase began charging me interest on my balance. Without my consent, I was accruing interest monthly, directly against the terms of the promotion I agreed to. -/-/- I had a balance of $310.00, which I paid in full -/-/- because I had already received a communication telling me that I was past due for that amount. Please note that I paid $470.00 in interest and fees that I never agreed to, and were NEVER mentioned in the promotion I agreed to. This was a drastically different experience than the first time I used the card. Fact # 4 ) I had planned out my budget for the year, and as evidenced in the attachment below I made payments according to that plan to come to a zero balance by the end of one year term ( -/-/- to -/-/-. ) Nowhere in the promotion did it say I had to make specific monthly payments, and specifically in my conversation with both the manager on duty AND the cashier I asked if I needed to make a monthly payment - the answer was always " no, as long as you pay it off by the end of a year. '' Fact # 5 ) Your company 's incorrect addition of interest and other fees from the time of purchase NOT ONLY erroneously added $470.00 to my account, but when the balance thus deviated from my plan it caused me to become ( inaccurately ) " delinquent '' in paying my bill. Again, I asked - separate employees ( - the manager ) if I needed to make scheduled monthly payments and was told " no. '' And that 's how it had gone the first time I used the card. These inaccurate " delinquencies '' were then incorrectly reported to the credit bureau. Your erroneous actions in this regard have been extremely detrimental to my credit rating. This has prevented me from obtaining a home loan and other necessary financing for both my business and personal life. This in turn has caused me and my family significant emotional and financial distress. Best Buy/Chase Bank, because you did not honor the terms of your promotion I have been wronged on - fronts : 1 ) I have been erroneously charg