Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Arizona

-/-/- I received a letter from Specialized Loan Servicing - - - - - which said that our home equity loan was being changed from interest only to interest and principal. Nowhere in the letter did it say what the amount of our new payment would be. For about 60 months we have been paying interest and some toward principal. The new payment was to begin on -/-/-. -/-/- & -/-/- I called SLS and the person that I talked to had no idea what I was talking about. So, on -/-/- I called again and again the person I talked to said he was n't aware of what I was talking about so I asked him what my minimum payment would be for -/-/- and he said $64.00 and change which is just the interest on the loan. Both -/-/- and -/-/- we sent in payments, on time in the amount of interest plus some toward principal. We made our -/-/- payment on -/-/- and on -/-/- we received a default notice and notice of intent to foreclose on the property. The letter said that we needed to pay $1300.00 by -/-/- to bring the account up to date


in -/-/- or -/-/- I would have paid it. We are in the process of trying to refinance our home and SLS is considering those payment sent in -/-/-, -/-/- and -/-/- as late payments. which will disqualify us from obtaining a refi. I think the way they do business is suspect and they deceive their customers and lie to them such as in this case because I think that is just what they did because any reputable company would have that info in their computers so their reps could convey that info the the customer on request. I mean, if a letter comes out in early -/-/- and it is not in their computer in -/-/- there is something seriously wrong. What I want is for those three months to be not listed as late so we can proceed with our refi and get rid of this lousy company.