Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Credit decision / Underwriting Nevada

I am in the process of closing escrow on a new home, escrow is supposed to close -/-/-. I have sold my current home, and both my home now and my new home should close escrow on the -. - title has requested a payoff on my current loan from freedom mortgage about 2 days ago, should only take 24 hours to respond. Freedom mortgage still has not responded. I called freedom mortgage today which is -/-/-, talked to a woman who said she would fax ticor title right away. She also said it would take ten minutes. She also offered to e mail me a copy of the payoff and I agreed. It 's been 3 hours and still no response. I reminded freedom as to how important it is for them to respond to - - as I have 2 weeks until I 've got ta move and it just seems as if they do n't care.