Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Maine

-/-/- emailed hardship application and supporting financials to Caliber -/-/- Caliber requested rental agreement for rental income -/-/- LOE needed for one item on the RMA -/-/- Letter from Caliber acknowledging receipt of a complete packet, review to be conducted in 30 days, letter is attached -/-/- contacted - for status update, - advised that the in house was completed but then they realized that this loan qualified for HAMP review ; file went back into review on -/-/- -/-/- Caliber advises file pending review -/-/- Caliber advises need more information to complete review-additional docs send right in -/-/- Caliber advises again more information There have not been any missing documents letters received by the homeowners. It has been nearly 90 days since the original packet was sent to - ; - review should have been completed prior to an in house review. We do not understand how they can get away with violating the guidelines. This loan is incurring additional interest and escrow advances making it more difficult to leave modification options available Caliber needs to be looked at for violation of CFPB guidelines