Wells Fargo & Company Student Loan Complaint

Wells Fargo & Company Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Minnesota

Wells Fargo removed $3000.00 from my - - account on -/-/2016, unauthorized. I had a payment set up for this amount, but called them on -/-/2016 to change the payment to the amount of $490.00. When I called them and told them I had cancelled the payment of $3000.00 and needed the funds back, they acknowledged it was their mistake and that they payment should have been cancelled, they did n't know what had gone wrong. The next morning, -/-/2016, I had a conference call with Wells Fargo and - - to see if the charges ( there were multiple ) would clear or be returned. Upon figuring out which ones would clear and which would be returned, Wells Fargo said they would refund me $ - which is the amount that cleared my account and covered the - overdraft charges I incurred because of the overdraft of my checking account. Wells Fargo said they would credit the $870.00 back to my checking account. As of today, -/-/2016, my account is still negative $770.00. When I called this morning, the woman I 've been talking to informed me that the funds would be back in today. When I told her this entire process was absolutely unacceptable, seeing as I have been unable to use my checking account for six days, i.e. purchase groceries for six days, she told me that she was sorry, but they were doing me a favor because their usual process of returning funds is via paper check that can take up to 21 days. I do not understand how it is legal for them to remove funds from my account that I did not authorize, acknowledge their mistake, and then have it take this long for them to return the funds without offering me any kind of compensation. I attended the University of - - in - -, MN.