AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Pennsylvania

I have almost - dollars in private student loans serviced through servicer AES and lender -. I make $15.00 an hour currently. The standard payment they wanted me to pay was around $860.00 a month. I can not afford that monthly payment indefinitely so I applied for their modified repayment plan -/-/-. They wanted my - most recent pay stubs so I sent them to them. I receive some correspondence some 10 business days later that they need my pay stubs again. I begrudgingly sent them more pay stubs and awaited a reply that was made ever longer by the holidays taking away business days from the month. I called a few times in between then and now to see what the deal was and was basically given the run around. -/-/- I was told that we were just waiting on - to approve or deny my application so I waited. In the meantime I had to pay the standard payment of - and did so by borrowing money from my family. I have done this for the months of -/-/-, -/-/-, and what will now soon be -/-/-. How many more months will I have to keep this up? I called again at the beginning of - and was told that the application was only just sent to - on - - -. Previously, I was told that - had already received my application. That was clearly either an outright lie or a skillful misdirection. I just have no hope for this process. Applying for IBR for my federal loans was a piece of cake and quick. At least my federal loan servicer ( - - ) applied a forbearance on my account while the application was in process. I went to the University of - in -.