Non-federal student loan Can't repay my loan can't decrease my monthly payments
Navient Solutions, Inc. Student loan department,
Non-federal student loan Can't repay my loan Can't decrease my monthly payments Florida
My loan service company Navient agreed to lower payment based on my income - 2015. I was forced to agree to their terms over voice recording and was not allowed any other method. I then asked for documentation of the agreement so I have proof of this agreement. After 4 months of calls and emails I only now received a letter and it states ab agreement to higher payments I never agreed to. When I requested the audio, I was told I need a court order.
Navient Solutions, Inc. customer in Florida
Jan 29, 2016
* Source: CFPB Complaint Database
Navient Solutions, Inc. response to complaint:
Closed with explanation
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