TD Bank US Holding Company Consumer Loan Complaint

TD Bank US Holding Company Consumer Loan department,

Installment loan Managing the loan or lease New York

I took out a $ - personal loan with TD Bank which was funded on -/-/2014. Since that time I 've made extra payments in excess of my minimum amount due each month which I wanted to be applied to Principal only and was told there was no systemic way to do that and I had to call each time a payment was made for them to apply it to principal. I 've done that several time throughout the life of this loan but there is no way for me to verify that it has been done correctly or if at all since they do not provide a monthly statement with the activity nor does their website have this information. There is absolutely NO transparency regarding my loan at all. I feel that I am overpaying and being unjustly penalized because they can not process my payments according to my direction.