Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing statement Pennsylvania

In - -, there were a number of unauthorized uses of my credit card-all to places in - -. A - representative called me in - to ask me about such charges and agreed that they were fraudulent, and that they would be taken off my bill. I paid the bill minus these charges. However, for several months after, these charges kept reappearing, along with penalty and interest fees. Each month I would call and speak with a representative who would acknowledge that I was paying the correct amount, the fraudulent charges and fees would be taken off. No representative knew about my prior calls so, obviously, nothing was entered in the system and I kept repeating the same story either to the representatives who answered the phone or to supervisors to whom I asked to speak. In - -, I attempted to use my card and it did not go through. When I called, I was told that I had exceeded my credit line and that I had charged $ -, violated my limit, and had missed my payment deadline. I told them that I had


record of someone calling and leaving me a message. When they told me the number they called, I told them that that particular number, which had been my land line, had been disconnected a long time ago. Then they said perhaps they had sent an email. I never received that either. These charges were all to - company/companies and when one tries to go on the web site, one must speak - to get through it. Someone finally acknowledged that these foreign charges ( I think one was to - also ) were fraudulent and explicitly told me to just pay my accurate charges, which I did. However, each month the fraudulent charges, along with penalty and interest fees, reappeared. I called more than once a month to try and make progress. Some supervisors ( I remember one in - ) told me it was outrageous what I had been going through, and decided to waive the annual fee for all of the incompetency. Nonetheless, the charges kept reappearing despite assurances otherwise. On three occasions, I spoke with someone who said they " escalated '' this matter and someone would call me within 24 hours. Nope! At some point, some of the - - charges and some of the - charges were taken off. During one conversation, someone told me they would take off $17000.00 of the $26000.00 or so. How they picked that number is a mystery, since the total amount had been acknowledged by both sides as fraudulent. In addition, I spoke with someone around - of -, when I could not log in, and we realized that someone had logged into my account. I never picked boxing gloves as a symbol and never had selected a question concerning a sister, since I do not have any siblings. Why the possibility of online hacking would not have been examined is perplexing. The bottomline is that each time I spoke with a representative ( 20+ times ), they agreed that I should pay the amount equal to the total charges minus the unauthorized, which we reviewed together, and yet, they kept recharging me.