American Honda Finance Corporation Consumer Loan Complaint

American Honda Finance Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Massachusetts

To Whom It May Concern, We really need some help. We had a high interest loan through Honda Finacical since 2010 on a 2010 - - We recently traded in the vehicle to - as they agreed to payoff the rest of the loan. We notified Honda of this the very next day after signing the contract with -. The - dealer needed the exact payoff amount and tried to call Honda Financial multiple times. They refused to give the info. to -. I then called Honda Financial back who told me that if - did n't make the payment right away they were going to mark us 30 days late on our credit. I told them we did n't have nor own the car anymore. I had a contract, paperwork, I could send to them. They did n't care. I asked them numerous times to contact - to verify what I was telling them. They took - 's info. but according to -, did n't contact them. - said they had consistent problems when dealing with Honda Financial and this was n't anything new. I ca n't tell you how many times we tried to contact Honda Financial. At


I faxed the paperwork but never heard a thing. Honda was determined to mark our credit 30 days late ( a mark WE NEVER HAD in 5 years of financing the vehicle! ) I think possibly they wanted to continue to charge interest? Finally after many days of going back and forth - was able to payoff the entire loan. But not until more interest accrued and our credit was marked 30 days late! Why do n't these financial institutions care about people? My wife leased an - last year ( through Honda Financial ) and is now hating it because of the way that Honda treated us. We are trying to purchase a home for our family and then negative mark on our credit is actually hurting that dream! - wanted the payoff amount and Honda made it so difficult to obtain the info. We have documentation to prove that we signed the contract with - to purchase the Honda BEFORE being 30 days late on a payment. Honda accrued more interest from making it hard to payoff this car but what did they gain from marking our credit report? Why did n't they want to help has after ( and continuing to be ) loyal customers for so many years?? Again, I would like to make it clear that - was attempting to pay Honda on time so our credit would n't be marked with a late payment. Honda made this impossible and was not cooperative.