Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Massachusetts

On - -, 2015 I sent via snail mail the Capital One Transaction Support Center the following signed letter : " Dear Capital One, Thank you for your update notice dated - -, 2015 regarding my dispute with - - billed on -/-/2015 for $71.00. Per your letter, I write to provide you with documentation ( email sent by the merchant - -, 2015 ) that substantiates that my subscription ( ID : - ) was canceled, the request was processed, and no further charges should have been posted by the merchant. This enclosed email from the merchant is the only documentation I received from the merchant ; therefore, I thought everything was resolved. Clearly, the merchant from the beginning should not have applied a charge to my account. I 'm grateful that you credited my account when I initially contacted you, and once again respectfully request that you re-credit my account for $71.00 because I have provided per your request substantial documentation to the contrary. '' On - -, 2015 I received a response notice from Capital One Transaction Support Center re : case number - stating " While we have received your response to this request, it lacks all of the previously requested information needed to validate your dispute. Unfortunately, based on the information we have, we are unable to assist with your claim because we can only request a credit from a merchant if we can document how the merchant violated an operating guideline. Unfortunately, based on the information we have, we 're unable to request a credit from the merchant. If you still want to dispute the charge, please contact the merchant and work directly with them. At this time, we consider your case closed. ''