BB&T Financial Bank account or service department,
Checking account Using a debit or ATM card North Carolina
My current bank BB and T. Is changing the order of processing transactions and automatically applying overdraft fees to accounts for pending purchases and not processed ones and will not refund the fees if the pending purchases do not go through or are cancelled. They have also placed holds on cash deposits that I have made through the atm without an envelope, and which should have posted directly to the account. I paid a bill at the bank with a check on -/-/- and had over $1000.00 in my account and was still given a fee for the check because a purchase was made with debit card the next day after business hours that they took out first and not the processed check. I do not like how they are reordering transactions for so that they are able to assess fees.
BB&T Financial customer in North Carolina
Jan 20, 2016
* Source: CFPB Complaint Database
BB&T Financial response to complaint:
Closed with explanation
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