Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options Illinois

I graduated from Tennessee - University ( -, TN ) with by - degree in -. I later graduated from the University of Louisiana at - ( -, LA ) in - with my - - degree. - these degrees were funded by student loans. I was able to consolidate a large portion on my federal student loans with no issues through -. However, I have experienced extreme difficulties with repayment of my private student loans and bringing them current. These private student loans are serviced through Navient. These loans have doubled over the years as the interest rates range from 15.25 % to 9.25 %. These loans went into repayment status in - of -. At that time, I explained to Navient that I was unable to afford the $1200.00 monthly payments that they were requesting and I paid what amounts I could each month. In - of -, Navient began reporting my private student loan account delinquent to my credit. I called numerous times in order to request a more affordable payment plan. Each time I was asked several questions about my finances, savings accounts, and retirement pension. These calls often ended with me being yelled at and


them to a temporary 1 % interest rate and a monthly payment of $420.00. That amount was still out of reach of my budget however I agreed after being told that my accounts would be forwarded to an attorney for legal action the following day. I requested to receive the terms of this agreement and was told that I would not receive anything in writing until after 3 monthly payments have been satisfied. I called again to inquire about obtaining something in writing and was told similar information. A few weeks later, I received correspondence from Navient that contained a schedule of my automatic payments. I agreed to allow Navient to automatically deduct $420.00 from my debit card on the - of each month starting on - -, -. However, Navient has continued to report my account delinquent to the credit bureaus. Furthermore, my payments have been applied to interest and fees only, making it impossible to lower the amount of the loan. I also continue to receive statements from Navient that show that I still owe $1200.00 even after our payment arrangements have been made. In essence, I am paying the agreed upon $ - monthly with a past due of $1200.00, essentially increasing the total loan amount.