Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Missouri

My issue is with capital one gm flexible Earnings card. Everytime I call and make a payment on the automated system and its time for them to provide me with a confirmation number, the automated system " conviently cuts out, '' and I 'm not able to hear - of the numbers /letters. At first when this occurred I honestly believed it was a system error but this has happened EVERY single time for months. I 'm starting to feel like this intentional on the credit card companies part nc there 's no way it could happen 10 consecutive months in a row. Its almost like they do n't want you to have the correct confirmation number so if something goes wrong you wont have proof you made a payment. I 'm usually an optimistic person but this has happens way to many months in a row for it be a system error everytime. Makes you wonder ...