Nissan Motor Acceptance Corporation Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

Nissan Motor Acceptance Corporation Consumer Loan department,

Vehicle loan Problems when you are unable to pay Arkansas

I made a payment saturday -/-/-. My car was repossessed that day. We immediately tried to phone Nissan but they were closed. We called monday -/-/- and notified them there was a payment made saturday for $800.00. They said there was n't any record of it and they said it would take - business days to post. On their website it states it takes - business days to apply payment, which should have been -/-/-. I made another payment to them for the remaining balance on -/-/- of -, which was supposed to be enough to clear it. Both payments cleared my bank on -/-/-.Then they proceeded to say they required proof that the payment was paid by my bank in the amount of - as even as off today -/-/- they show no record of it, so I called with a tracer number for the payment but they refused that. I then faxed a statement from my bank showing the payment posted and the amount still that was insufficient. I 've now been told despite the fact the money has been withdrawn from my account that my checking account now has to show a positive balance. I have overdraft protection on my account. all the payments have been paid. but yet they will not release the car so that i may pick it up. every time i call them the requirements that i must meet to gain possession of the vehicle change. and in the meantime I 'm left with no transportation and no money. i believe they are stalling so they may then auction the car as everyday it sits there storage fees continue to increase. this car should have been released on -/-/-.

Nissan Motor Acceptance Corporation customer in Arkansas
Jan 13, 2016

* Source: CFPB Complaint Database

Nissan Motor Acceptance Corporation response to complaint:
Closed with monetary relief

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