Specialized Loan Servicing Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account District of Columbia

I made my mortgage payment and received confirmation on -/-/2015. I received email confirmation and postal confirmation that my payment posted on -/-/2015. I contacted the Bank on -/-/2015 because the payment had not posted. The rep indicated that the payment is on file and was probably delayed due to the Holiday. I received notification today that I am 30 days delinquent from my credit monitoring service and that they never received payment. I have both confirmations.

Specialized Loan Servicing LLC customer in District of Columbia
Jan 14, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

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Specialized Loan Servicing LLC Mortgage Complaint

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