Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Rhode Island

Follow up to previous issue. Today I tried to make 5 payments + late charges by phone. This is before the -/-/- deadline that was outlined in the servicer response to me and the CFPB drafted by - -. Despite 3 attempts to make this payment by phone, no agent would accept it. Further, each agent told me they could not see the letter I am referencing. ( This letter is the response attached to my previous complaint ). When I requested a supervisor, I was refused. I requested a call back, which the agent indicated they would send an email to their supervisor but could n't guarantee a call back. I asked if the agent could email - - - the respondent on my previous complaint - and was refused this as well. I am immensely frustrated at this point - the servicer is not following their own guideance and making it extremely difficult to simply make a payment. I have initiated a payment from my financial institution in the amount of $5500.00 to cover the full arrears plus the next payment due.