Review and analysis of over 43 complaints against Scottrade Bank
Scottrade Bank consumers have reported over 43 official complaints related to Deposits and withdrawals. Out of the 43 consumer complaints against Scottrade Bank, 70% were disputed by the consumer (i.e. the consumer was not happy with how Scottrade Bank responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Scottrade Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Scottrade Bank Bank account or service deposits and withdrawals May 31, 2016 - On - - made ach tranfer of $10000.00 +from a - - savings account to Scottrade bank account. Transfer was done immediately but Scottrade put a 4 business day hold on the funds. Most banks only have a hold for - 2 days. A 4 day hold on funds is allowed by the Fed Reserve but is very unfair to customers who have been with a bank for several years. They get to use that money but customer does not have any access during that time. No one at the bank would even consider reducing the hold time so that I could have access sooner. That to me is not a very good business practice for any... |
Scottrade Bank Bank account or service deposits and withdrawals January 7, 2016 - Scottrade had a database leak that effected nearly - - customers. Exposing their personal information online and allowing fraudsters to login to their online bank account stealing the money as well as selling the personal information to facilitate fraud. I was - of the victims of Scottrade 's failed security and I am writing this complaint to express my concerns that Scottrade is not doing enough to assist customers who have been effected by the breach and Scottrade is also downplaying the amount of information that was exposed. Specifically, the following problems have occurred : 1... |
Scottrade Bank Bank account or service deposits and withdrawals January 7, 2016 - Scottrade Bank was hacked, yet Scottrade Bank staff refuse to acknowledge that the - of customer credentials exposed effected both Scottrade - and Scottrade Bank accounts. I have written to Scottrade Bank, Scottrade -, and Scottrade - - on a number of occasions and they al refuse to respond to my complaint. In turn, after a number of phone calls to management, I received a phone call from the branch manager who said my account had been permanently frozen and will be closed shortly. Allowing my no opportunity to withdrawal the funds and giving me no ability to plan financially.... |
Scottrade Bank Bank account or service deposits and withdrawals January 7, 2016 - Scottrade has the worst customer service. If anything goes wrong in your account, expect your account to be closed as Scottrade will not give you - seconds of their time to resolve the issue, especially if they are at fault. In my case, my Scottrade account was hacked and when I reported the fraud to Scottrade they said that I was no longer a customer. During that time that I was suffering and needed help from Scottrade I was throw out and refused service. After reading other comments on the CFPB 's complaint portal, this appears to be common practice for Scottrade, so I guess it might ... |
Scottrade Bank Bank account or service deposits and withdrawals December 28, 2015 - I am writing to express my concern about Scottrade Bank when my online account was hacked while I was overseas. At this time I had both a Scottrade Brokerage and Scottrade Bank account. I reported the fraud to Scottrade and was instructed to provide a police report as well as other materials which I did. I respectfully requested Scottrade cooperate with the law enforcement agency but they refused and stated I must go through an internal appeal at Scottrade. When I inquired on how to submit a formal complaint for internal review, Scottrade stated that " Corporate HQ '' would get back to me. Wel... |
Scottrade Bank Bank account or service deposits and withdrawals December 28, 2015 - Dear Sir/Madam, After reviewing this document : - and being a victim of Identity Theft myself, I thought I would take some of the proactive steps to research and resolve the situation. I am writing today to ask Scottrade Bank provide me with access to my account so I can review the alleged debts and balances. Furthermore, I would like Scottrade to confirm what amount if any debt they allege to own. Scottrade previously claimed that I owe them money, but will not let me access to account to see the specific details. ... |
Scottrade Bank Bank account or service deposits and withdrawals December 13, 2015 - I opened a Scottrade Bank account a while ago. Scottrade Bank closed the account without providing a proper explanation. I have requested an explanation from Scottrade but every time I call them they say they will only speak to customers and since my account is closed I am not a customer. I would warn others of this behavior, if you have any dispute with Scottrade, I would advise that you withdrawal all of your funds before brining it to the attention of Scottrade as it is likely Scottrade will place your money in limbo and not allow you access to it. Now Scottrade wo n't even respond to m... |
Scottrade Bank Bank account or service deposits and withdrawals December 10, 2015 - I am writing in regards to the hacking that occurred at Scottrade - -, Scottrade, - and Scottrade Bank. Specifically, I seek clarification on whether my passwords were encrypted or hashed. Scottrade 's press release here : -, states that the passwords were encrypted and NOT hashed. If Scottrade did not hash passwords, I would like to know why, and I would like to know if the encrypted key has been or could have been targeted in the hack. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 14, 2015 - I am writing in regards to the hacking that occurred at - Scottrade Bank. Specifically, I seek clarification on whether my passwords were encrypted or hashed. Scottrade 's press release here : -, states that the passwords were encrypted and NOT hashed. If Scottrade did not hash passwords, I would like to know why, and I would like to know if the encrypted key has been or could have been targeted in the hack. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 12, 2015 - I was formerly a Scottrade customer and part time Scottrade intern at the - - campus - and I can not say I am surprised that this happened. Scottrade 's customer support has always been horrendous with managers placing emphasis on an unwritten policy to not deal with any dispute if it requires significant resources. Managers have cut the Scottrade support staff to a minimum and instructed employees that if a customer is not satisfied - " force them to use arbitration ''. The corporate culture is all about profit - not a minute is dedicated towards customer satisfaction. In terms of c... |
Scottrade Bank Bank account or service deposits and withdrawals November 11, 2015 - I tried to open an account, but apparently the staff there are the " do n't care '' attitude kings. After nearly 4 weeks, I still ca n't get an account. Do n't expect them to return a call or offer any help. They are rude and -. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 11, 2015 - I 've had a number of problems with my Scottrade Bank account from funds taking way to long to transfer to not receiving a debit card or checks for weeks. I brought this up with my branch manager and he said those issues are dealt with via the - -. Well I called the - - and as expected was transferred several times, told to wait a few days for a response, and then nothing. At this point I asked Scottrade Bank to provide me with a copy of the Arbitration Agreement for my account. Scottrade Bank refused and continues to refuse to do this. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 11, 2015 - I filed a few complaints with Scottrade and was told that they would get back to me within a few days. Scottrade did not respond - so I am writing this complaint. I formerly closed my account as Scottrade but was also informed about the data breach discussed here : -I would like to know why Scottrade is not responding to my complaints about the breach and why Scottrade is the only company not to give additional disclosures about the hacking. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 11, 2015 - To whom this may concern, Scottrade Financial Services, Scottrade Bank, and Scottrade Brokerage were a victim of an enormous hack during -/-/- and -/-/-. Scottrade Bank, Scottrade Brokerage, and Scottrade Financial Services were warned about these cybersecurity issues at a technical and cultural level yet no action was taken. I would like Scottrade Financial Services, Scottrade Bank, and Scottrade Brokerage to provide me with instructions on how to file a dispute with their companies. Specifically, Scottrade Bank and Scottrade Brokerage have failed to provide clarification on the c... |
Scottrade Bank Bank account or service deposits and withdrawals November 10, 2015 - I am writing to express my concern about Scottrade Bank when my online account was hacked while I was -. At this time I had both a Scottrade Brokerage and Scottrade Bank account. I reported the fraud to Scottrade and was instructed to provide a police report as well as other materials which I did. I respectfully requested Scottrade cooperate with the law enforcement agency but they refused and stated I must go through an internal appeal at Scottrade. When I inquired on how to submit a formal complaint for internal review, Scottrade stated that " Corporate HQ '' would get back to me. Well " ... |
Scottrade Bank Bank account or service deposits and withdrawals November 8, 2015 - Plain and simple : Scottrade has enormous hidden fees and cost me over $200.00. I opened an account with Scottrade a while ago and the branch manager that assisted in the account opening pretty much swore that the only fees are the $7.00 per trade. Well that could not be more false. The additional and hidden fees at Scottrade are enormous and Scottrade does charge more than $7.00 per trade. What is most worrisome is that Scottrade could not explain each one of these fees for me and instead repeatedly asked me to call the national center for advice. The national center could not answe... |
Scottrade Bank Bank account or service deposits and withdrawals November 8, 2015 - After being personally frustrated attempting to resolve an account hacking that likely occurred at a result of Scottrade 's recent data breach, I can honestly say I felt a strong desire to warn others about Scottrade 's behavior. If you are unaware, Scottrade requires you to sign an " Arbitration Agreement '' and prohibits you or Scottrade from using a court and jury to settle disputes. Instead, you are required to file Arbitration. In my situation, after my account was hacked and hundreds of thousands of fraudulent trades took place, I took all of the steps as outlined by Scottrade reques... |
Scottrade Bank Bank account or service deposits and withdrawals November 7, 2015 - Closed my account with Scottrade Bank today because it 's been over a month and I never received a debit card. I called them a week ago, and they said I was supposed to request one. Request a debit card??? Why would n't that be automatic? Then they said it could take 3-5 days to get it ... wrong again ... Somebody is definitely asleep at the wheel. The brokerage could n't even contact their own banking representatives. What a joke ... |
Scottrade Bank Bank account or service deposits and withdrawals November 7, 2015 - I have been a scottrade customer for over 10 years. I took them up on their advertisement to open a checking account. Big Hassle! Not worth it. Despite being a long time customer, they needed to see proof of identification, including a utility bill. When I brought that into the nearest branch ( almost 20 minutes away ) they then told me I needed to bring in my Social Security card or a - with my social on it. When I told them I could only provide the - I received from my Scottrade brokerage account ( I am a stay-at-home mom ), they said they could n't accept that one. Going online into... |
Scottrade Bank Bank account or service deposits and withdrawals November 5, 2015 - In 2013, my Scottrade - and Scottrade Bank account was hacked. Somebody accessed my account and initiated over $800000.00 of ACH transfers which were then used to trade stocks at enormous losses, essentially buying stocks in my account at a premium while another account was selling them. Long story short, Scottrade refused to acknowledge the fraud and blamed me responsible, as a result of Scottrade 's failures I conducted research into Scottrade 's security systems and subsequently warned them in the Summer of 2013 about the database vulnerabilities that Scottrade recently acknowledged ... |
Scottrade Bank Bank account or service deposits and withdrawals November 5, 2015 - Under the Deceptive Trade Practices Act, Scottrade Inc. was found liable for misrepresentation of material facts that resulted in losses to individual investors such as myself and many others. Scottrade 's negligence and omission of material information pertaining to the sale of known harmful securities to the public is not only highly unethical but bordering criminal activity due to its commission structure that encourages such activities to occur at the great expense of hard-working ordinary investors who have saved up all their life only to lose it all to somebody who took advantage of the ... |
Scottrade Bank Bank account or service deposits and withdrawals November 5, 2015 - I chose to open an account with Scottrade - and later opened an account at Scottrade bank because it is the only way Scottrade allows customers to quickly withdrawal funds. Without a Scottrade bank account the only way to get money out of your brokerage account is by requesting a check and paying processing fees associated with that and often waiting weeks for the check to arrive in the mailIt seamed like a decent idea to open a Scottrade bank but boy was I wrong. And I 'm not sure where to start because the problems started before the account was open. First upon inquiring about openin... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - I opened a Scottrade Bank account a while ago. Scottrade Bank closed the account without providing a proper explanation. I have requested an explanation from Scottrade but every time I call them they say they will only speak to customers and since my account is closed I am not a customer. I would warn others of this behavior, if you have any dispute with Scottrade, I would advise that you withdrawal all of your funds before brining it to the attention of Scottrade as it is likely Scottrade will place your money in limbo and not allow you access to it. Now Scottrade wo n't even respond to m... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - Dear Sir/Madam, Recently, Scottrade Brokerage made the following disclosure to customers : https : //about.scottrade.com/updates/cybersecurity.htmlI would like to know if Scottrade Bank was also involved in this databreach. Sincerely Yours, ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - On behalf of the -+ customers who had their personal information exposed as a result of vulnerabilities within Scottrade 's security systems, I kindly would like to inquire : Why did Scottrade ignore the following warnings about inadequate security systems? The various police/tracking numbers include : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : -CFPB-CFPB Case number : --CFPB Case number : --CFPB Case number : --CFPB Case numb... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - On at least - previous occasions, I request Scottrade cease and desist communicating with me via email and other methods of communication, citing State Unsolicited Email Law, and Federal Debt Collection Practices, yet Scottrade has failed to acknowledge these email and has sent me another email, in violation of numerous State and Federal statutes. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - Dear Sir/Madam, I am writing to express my concerns about a behavior of Scottrade Bank and their affiliates which may have adversely exposed my personal information and lead to identity theft and fraud. Specifically, in going through my records in order to better understand how I could resolve ongoing identity theft, I discovered that when applying for a bank account at Scottrade Bank, Scottrade Bank improperly handled a number of documents which had very personal information on them. The actions of Scottrade Bank not only broke from the current standards of data security but also broke Scot... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - Dear Sir/Madam, I am writing in hopes to resolve a particular dispute with Scottrade Bank and their affiliates collectively referred to as Scottrade. Scottrade maintains that I should file arbitration against them for the purposes of resolving a customer dispute, however, neither Scottrade Bank nor Scottrade Brokerage have confirmed the existence of a valid arbitration agreement and has refused to answer any of my inquiries for details. I am writing this letter to address a very specific issue. Specifically, I would like a copy of the full " consumer contracts '' that were formerly signed ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - Scottrade provide me with the information I requested on how to file arbitration. It was previously brought to Scottrade 's attention that the arbitration agreements with Scottrade - and Scottrade Bank are mutually incapable, thus I sought clarification on the specifics, as well as requested instructions on how to file a dispute. Scottrade has refused to respond. Furthermore, Scottrade has alleged that I would be responsible for significant administrative/travel/filing fee costs associated with filing an an arbitration case. I have requested information from Scottrade on how to remedy the p... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - I would like Scottrade to fully and responsively address my other complaints instead of providing generic responses that allegedly relate to the - -, 2013, letter. Indeed, a number of the concerns I raised are wholly new issues and not addressed in the - -, 2013 letter, thus Scottrade 's boilerplate use of previous correspondence for materially new disputes is inappropriate. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - To whom this may concern, I am writing to the CFPB in attempts to resolve an ongoing dispute between myself and Scottrade Bank. Briefly, my Scottrade Bank was hacked because of poor security and data handling policies and Scottrade Bank has refused to honor their Online Security Guarantee listed here : https : //www.scottrade.com/documents/pdf/osc.pdfI am specifically writing in to better understand Scottrade Bank 's policies on examining fraud that may have been a result of a combined phishing and remote access tool ( " - '' ) hack. For background, at the time of the hack my laptops were... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - To whom this may concern, I am writing in response to claims by Scottrade that they will not respond to the CFPB. This bad behavior by Scottrade appears to be a repeat of other bad behavior. In the attached you will see that Scottrade for a period of no less than 2 years hide behind the OCC while defrauding regulatory agencies by maintaining the veil that their company has less than - in assets. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - My Scottrade account was hacked and Scottrade is refusing to honor their Online Security Guarantee. I would like to file an arbitration case against Scottrade but Scottrade will not provide me with instructions on how to file arbitration against Scottrade. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 2, 2015 - Dear Sir/Madam, In 2013, I began a victim of identity theft and " account takeover '' events in relation to my Scottrade Bank account and Scottrade brokerage account. For identification purposes the number associated with those accounts was -. After becoming a victim of the identity theft and bearing the damages associated with the theft, which literally turned my life upside down, I took the opportunity to research and report numerous security flaws within the systems operated by Scottrade and their affiliates. Scottrade and their affiliates ignored my warnings and chose to retaliate agai... |
Scottrade Bank Bank account or service deposits and withdrawals November 2, 2015 - On behalf of the - -+ customers who had their personal information exposed as a result of vulnerabilities within Scottrade 's security systems, I kindly would like to inquire : Why did Scottrade ignore the following warnings about inadequate security systems? The various police/tracking numbers include : IC3 Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Case number : - Case number : - Case number : - Case number : - Case number : - ... |
Scottrade Bank Bank account or service deposits and withdrawals November 2, 2015 - Scottrade and their affiliates can not be trusted. Scottrade states that to resolve a dispute ( my account was hacked ) I am required to file arbitration. However, Scottrade will not provide me with an arbitration agreement. Because of this and many other issues, I am refiling this complaint against Scottrade for the fifth time with the CFPB. Consumers beware, I have filed more than 5 complaints against Scottrade trying to get a copy of the arbitration agreement and each time Scottrade responds with a boilerplate letter saying " we consider this issue closed and will no longer be responding ... |
Scottrade Bank Bank account or service deposits and withdrawals October 31, 2015 - In 2013, Scottrade Bank illegally offset my Scottrade bank account when conspiring with their affiliates Scottrade Brokerage and as a result violated numerous provisions of California FINANCIAL CODE SECTION 1400-1411. I have requested Scottrade Bank provide me information about how to file an arbitration case against Scottrade Bank and clarification over the arbitration procedures, potential conflicts, and problems, however, Scottrade Bank has not responded. I would like Scottrade Bank to provide me with a copy of the original arbitration contract and full instructions on how to file arbit... |
Scottrade Bank Bank account or service deposits and withdrawals October 31, 2015 - Dear Sir/Madam, I am writing to express my concerns about a behavior of Scottrade Bank and their affiliates which may have adversely exposed my personal information and lead to identity theft and fraud. Specifically, in going through my records in order to better understand how I could resolve ongoing identity theft, I discovered that when applying for a bank account at - Bank, Scottrade Bank improperly handled a number of documents which had very personal information on them. The actions of Scottrade Bank not only broke from the current standards of data security but also broke Scottrade... |
Scottrade Bank Bank account or service deposits and withdrawals October 30, 2015 - Scottrade : I am writing on behalf of my son, who was a former customer of Scottrade financial products. My son has been a victim of corporate green at Scottrade when his account got hacked and Scottrade refused to refund any of the stolen money. Today I am writing to express my concerns over Scottrade 's response to my son 's complaints. Recently, my son discovered that - - -, a branch manager at Scottrade exposed my son 's personal information by accepting insecure emails. Roughly 10 days after the insecure email, my son 's account was hacked. My son has been trying to resolve t... |
Scottrade Bank Bank account or service deposits and withdrawals October 30, 2015 - Their system seizes up several times a day making a quick trade near impossible. The entire money balance, even if you are sitting on all cash, fluctuates wildly right in front of your eyes. Limit orders do not kick in and then they blame a " fast moving market '' even if the market is slow and records show that it crossed higher than your limit sell price ( if you were trying to limit sell for a profit ). Anything that goes against you in the system, they blame you - nothing they do is ever wrong according to them. On - -, 2010, they blamed fast moving markets for the now acknowledged... |
Scottrade Bank Bank account or service deposits and withdrawals October 30, 2015 - Dear Scottrade, CFPB Officials, and the Concerned Public : I am writing to follow up on the unproductive behavior of Scottrade and their affiliates, collectively known as Scottrade. Specifically, in 2013, Scottrade allowed a custodial account held by me and my son to be hacked. Likely in the databreach Scottrade had that led to - - customers having their personal information exposed, ( - ). Myself and my son worked diligently in attempts to resolve the situation and worked with numerous other financial institutions involved in the fraud. - - - -, - - - -, -... |
Scottrade Bank Bank account or service deposits and withdrawals October 29, 2015 - Scottrade : I am writing to request clarification on the recent data breach. I opened a custodial account with my son in 2012. This account remained open. Could you please clarify if my account was part of the data breach and if so, what unencrypted information was released. ... |