JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Using a debit or ATM card California

I had a previous submission and the case number is -. I got a Company response from CHASE but was not satisfied with the result. Chase didn not find out the transaction i disputed was sacm/fraud. They told me my claim is expedited to resolve but still under investigation, and they have timeframe to resolve the claim and they issued me a provisonal credit for temporary.


I copied and pasted the previous submission below. On - -, 2016, while I was checking my CHASE bank account, I noticed that unknown transaction $200.00 was on pending from my checking account. It showed - - - - which I never used or authorized. I never heard of the name - -. I never lost my debit card and never shared with others. I called Chase Customer center and was transferred to CHASE Claim Department. I explained the unknown transaction is on pending which is fraud/scam, and I submitted a claim. Chase put $200.00 in my account as a temporary credit for claim # -, and they say they may remove the temporary credit if it 's determined that the transaction was correct or authorized. Next day, the status of the unknown transaction has been charged from pending status, and it showed - - - -. I was working - I never visited or talked to someone who live in - I researched the phone number -, and i noticed that there are lots of victims. - Chase told me customers can resolve disputed transactions by notifying the business, so they asked me to call the business to resolve this issue. But the number - is not working number. I also contacted - because the letters - from the description stand for -. I gave my debit card number to the - customer center and they were able to find the transaction. I have a - account but NEVER linked to any of my chase accounts. I only linked to my - - bank account. They told me they can not give more information about this transaction although the card holder 's name is my name, because the transaction was not linked to my - account. - recommended me to ask Chase to contact - so they can give money back. I called Chase again and told everything i was told by -, but they always gave me typical answer they will working on. They never contacted -.