TD Bank US Holding Company Bank Account Or Service Complaint

TD Bank US Holding Company Bank account or service department,

Checking account Account opening, closing, or management Massachusetts

My parents bank with a well known bank that I will not name as fear of retribution. My name was on their account. My parents were scammed out of close to $30000.00 dollars. The bank manager told me she tried to stop my parents and told my father to " call one of your children '', and yet, never picked the phone up to call me. And yes, they admit to " some mistakes were made '' but that is not good enough for me. I would like to see that the banking industry do more to protect this vulnerable population. I would like to see that steps be put into place that when a family member calls to alert any bank that they suspect their family members are being scammed, as I did twice and messages were taken and yet no one ever got back to me, that a " different drop down list comes up '' and they are sent to the banks fraud department, before, not after the fraud has occurred as what happened in my situation.