Checking account Problems caused by my funds being low
TD Bank US Holding Company Bank account or service department,
Checking account Problems caused by my funds being low Massachusetts
We were charged overdraft fees on multiple transactions from our checking account with TD Bank. And then we were charged an overdraft fee ... on the overdraft fees. Prior to any of this happening, we elected to decline overdraft protection on our accounts so the charges should have never gone through in the first place and should have been declined, as per our agreement with TD Bank, at the point of sale. Additionally, the charges were never actually posted to the account. They were Pending charges, we noticed that our account would become overdrawn if we did n't deposit money, so we transferred money into the account from our TD Savings account, prior to all of the pending charges actually posting. Our checking account was never actually underfunded. TD Bank manipulated the posting dates and times of the transactions so as to charge us the greatest number and amount in overdraft fees ... even though the debit charges should have been declined entirely at the point of sale because we do not have overdraft protection on our account. About half of the charges have been reversed, but we are still waiting on getting the rest of the charges reversed. We have spoken to at least - employees of the bank, all of whom say that they do n't personally have the authority to reverse the charges, and that they must get approval from their higher level manager. This has been going on for over a week now.
TD Bank US Holding Company customer in Massachusetts
Jan 06, 2016
* Source: CFPB Complaint Database
TD Bank US Holding Company response to complaint:
Closed with monetary relief
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