Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Colorado

- my wife and I have Macy 's accounts and have signed up for electronic bills using our - - - service. We have excellent credit and have never had any issues in the past. Macy 's switched their credit card service to - - in - 2015. While my wife received all her bills since -, I did not receive an electronic statement and a purchase of $44.00 that I made in - resulted in $180.00 in late fees. I found out about the late charges once Macy 's contacted me in - for the late charges. Macy 's customer service is saying that failure to pay is my fault even though they failed to provide me with a bill. I checked with my bank and the electronic bill service for Macys was turned on the entire time ( which is how my wife received her bills ) After contacting Macy 's, I have finally received a paper bill and the electronic bill pay service has resumed. I have paid the amount that I owed for goods purchased but I should not be responsible for late fees based on statements that were never delivered.