LoanDepot Consumer Loan Complaint

LoanDepot Consumer Loan department,

Installment loan Managing the loan or lease Alabama

On -/-/-, I sent a payoff to Loan Depot in the amount of $34000.00 for a loan balance of # $33000.00. Due to untimely payment processing I ordered a stop pay on -/-/-. At that time my bank issued another check to loan depot in the amount of $34000.00. Again due to untimely payment processing I ordered a stop payment on -/-/-. On -/-/- I called Loan Depot to payoff the loan via ACH over the phone. At that time Loan Depot was unable to accept my payment because the prior - checks were not returned. Loan depot stated that they would honor my -/-/- payoff as soon as their system allowed for an ACH payment. Loan Depot 's system updated on -/-/- to allow for me to make an ACH payment. When I called to pay, I was told that my payoff is as of -/-/-, not -/-/-. I was told by the customer service representative that it was my fault their system would not allow them to accept my payoff on - because of the stop pays, therefore, I was being charged an additional 20 days of interest.