Capital One Credit Card Complaint

Capital One Credit card department,

Customer service / Customer relations Illinois

-/-/- I applied for Capital One Card -/-/- received an email that my card shipped However, I received a letter dated -/-/- indicating " we have been trying to reach you because we think a fraudulent credit card account may have been opened '' I 'm not sure who they were trying to reach as I received no calls, emails, or other correspondence outside of this. -/-/- I contacted your office and spoke to - who I verified my full name, DOB, SSN, and full address for She indicated that what I provided was not enough information to verify my identity ( not sure how when those are standard HIPAA verification questions ) She requested my number and advised that it was n't acceptable she even requested my partner 's number ( who is n't on the account ) to verify which was n't acceptable either When I inquired what acceptable verification information was needed I was told she couldnt release that information She indicated I would have to go into a branch and verify my identity I requested all of this information in writing ( which has not been received ) On -/-/- while setting up a joint savings


check stub, and utility bill to verify my identity ( I was not told this during the first call ). I then requested that the account be cancelled at which time - transferred me to her supervisor -. - indicated that the card was under restriction and I would have to call Mon. and speak to a manager to cancel the card when my partner inquired why there was a restriction and why no one would provide us with information she advised her she was n't authorized on the account I advised - that we were on speaker and I was still on the line She stated she couldnt verify my identity and disconnected the call! All I 've been trying to do is determine if someone else received the card and if they have been using it. No one will give me any information even though I 've requested the information in writing