Capital One Credit Card Complaint

Capital One Credit card department,

Late fee Pennsylvania

I went into the - in -, PA and paid my Boscov 's credit card in full. I then received a bill in the mail with a $25.00 late fee and charges of $2.00 and - on top of my balance that I already paid. When I called the number on the back of my card, they said that I did n't pay and I would need to fax a cancelled check. I went to my bank and they called the cardd company and after an hour on the phone with them, they did n't help me. They wanted my bank to fax a copy of my statement for proof of payment with all my persona information on it. I also told them a had a receipt of payment when I paid them by check, which my bank faxed them. They told me they were suspending my account. I paid my bill on time at the store. Is this how they make money by taking advantage of seniors - asking us to pay twice and then threaten me with late charges and shutting down my account. I have never been late and on a fixed income - I cant afford to pay twice and let them figure it out if they EVER figure it out.