Synchrony Bank Credit Card Complaint

Identity theft / Fraud / Embezzlement

Synchrony Bank Credit card department,

Identity theft / Fraud / Embezzlement Florida

On -/-/- and -/-/-, various online accounts of mine were compromised by hacker ( s ) including Amazon.com, Amazon Store Card ( Synchrony Bank Credit Card ), PayPal.com, - - Checking Account, - - Account and - - Credit Card. All accounts save for the - Credit Card Account were resolved successfully and fully to my satisfaction. - 's Fraud " Detection '' Department however refuses to acknowledge my fraud claim. Synchrony Bank provides Amazon.com customers with a Credit Line ( Card Account ) which is directly linked to Amazon.com. On the dates listed above, unknown hacker ( s ) connected to my Amazon.com account and by siphoning approximately - or - transactions of approximately $100.00 dollars from the Synchrony Account into Amazon.com Gift Cards ( electronic gift cards ), they were able to make fraudulent purchases with the Amazon.com Gift Card balances. This happened on two occasions on -/-/- and -/-/-. Amazon.com 's fraud system fully detected this fraudulent activity and quickly removed the orders from my account, however the fraudulent charges were already made to my Credit Card Account. I have tried to contact Synchrony Bank but they fail to understand how the fraudulent purchases were made and refuse to provide monetary compensation in the form of removing the fraudulent charges from my credit card. This impacts my credit score significantly and I can not and will not pay off a balance on fraudulent charges totalling in approximately $650.00 dollars.

Synchrony Bank customer in Florida
Dec 29, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with non-monetary relief

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