MoneyGram Money Transfers Complaint

International money transfer Fraud or scam

MoneyGram Money transfers department,

International money transfer Fraud or scam New York

Hi, I sent $470.00 ( included $10.00 service fee ) to my relative in - through Moneygram on -/-/2015, which makes - -. My relative in - went to collect this money from - of the authorized place and he was informed that it is already collected. I asked Moneygram about who took the money they never answered me with complete detail and put my money into investigation after taking some info regarding the transaction from me. Moneygram told me that it will take 90 days to give me answer. Whne I asked them that tell me from which place moneyis collected and what kind of id had beed taken while releasing money to the collector, provide me that info so that my relative can go there and fond out about the reality. Moneygram refused to give me answer. I sent this money to my realtive and it is not received by him.

MoneyGram customer in New York
Dec 29, 2015

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Consumer disputes how MoneyGram handled their complaint

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