TD Bank US Holding Company Bank Account Or Service Complaint

TD Bank US Holding Company Bank account or service department,

Checking account Account opening, closing, or management New York

In - of 2014, I had inquired about opening a personal savings or checking account with TD Bank, as my - previous business accounts were closed in conjunction with a failed business. I was told that I could open a checking account, and that I would not be charged fees if the account were opened with a minimum balance of $100.00, which I did. As no further transactions were conducted, there was never a reason to inquire about the account. When I returned to the bank 1 year later, to begin making deposits, I was told that my account was closed, my $100.00 was gone and that I owed the bank $45.00, even though I had never conducted - transaction. The reason was that the bank charged me $1.00 to send me a paper statement ( which I did not ask for and would prefer email ), and then promptly charged me $15.00 a month for being under balance until the account was depleted.


I would have opted for E-Statements which do not cost money. They claim this is offered to everyone, but this was not discussed at all with me when I opened this account, and the employee who opened the account no longer works for the company. I contacted the - - - branch who told me that I had to call customer service at -. Customer Service told me I had to call recovery. Recovery referred me back to the branch. The branch again said I needed to speak with customer service. I am requesting that the CFPB assist in the bank investigating the matter and remitting back into my account all fees associated with the " under balance fee '', if not the $1.00 per month paper statement fee.