Comerica Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Comerica Bank account or service department,

Checking account Problems caused by my funds being low Michigan

On -/-/2015, my account with Comerica Bank was charged - ( - : $7.00 and $7.00 ) overdraft fees for transactions that were pending. The $7.00 is a monthly service fee that comes out of the account systematically on the - of every month. The $7.00 was a charge to - -, which was breakfast purchase -/-/2015. According to the ledger balance before checking my balance there was a positive balance of $18.00 on -/-/2015. This figure was double checked by adding back the pending transactions in case there was something not seen on the computer ledger. According to my personal records, the balance was accurate. The same evening of -/-/2015 at - -, I charged $31.00, which clearly put the account in over draft. The $31.00 cleared the bank and $200.00 deposit posted to the account -/-/2015. On Monday, - -, 2015, we received a letter stating that our account was overdrawn the pending charge left $2.00, which was not enough to over the prior - pending charges of $15.00 ( $7.00 and $7.00 ) ; we were being charged $50.00. Despite the fact that $31.00 was not charged until the evening of -/-/15 ; did not clear until


$31.00 began pending on -/-/2015 after - -, which is clearly after $7.00 and $7.00 became transactions were taken away from the " available balance '', on -/-/2015. The customer service representative stated in the initial response that " we take the largest to smallest transactions first ''. Is this not what Comerica Bank was found guilty of in " The case is - v. Comerica Bank NA, Case No. -, in the U.S. District Court for the - District of Florida. It is part of multidistrict litigation known as In re : Checking Account Overdraft Litigation, Case No. -, in the U.S. District Court for the - District of Florida '' . If largest to smallest applies, then how does Comerica explain that smallest the posted on -/-/- and the largest was on -/-/-. Next, we were also told that the account does not subtract from the balance until charges actually post to the account. I have had charges pending that were never charged to the account, I was not charged overdraft for the charges that clearly would put the account in overdraft during the hold period. 1. Transaction ( 1 ) - $7.00 - -/-/2015 - cleared on -/-/2015 2. Transaction ( 2 ) - $7.00 - -/-/2015 - cleared on -/-/2015 *available balance as of -/-/2015 less transaction - & - would have been $18.00 3. Transaction ( 3 ) - $31.00 - -/-/2015 - cleared on -/-/2015 4. Transaction ( 4 ) +- - -/-/2015 Transactions - & - did not overdraft the account $31.00 overdraft the account if we are to agree, but according to - Comerica representatives, transaction # - & # - overdraft the account. According to Comerica 's philosophy, the account is not charged until the transaction cleared, # -, # -, and # - all clear the account because they are not certain if the pending charge will ever become an actual charge. The solidifying fact and according to Comerica 's own philosophy, " charges is not an actual charges until the charge posts to the account, which in this case there was enough money available on both -/-/2015 and -/-/2015 to cover the charges respectively. If they are to charge by the authorization date ( pending date ), there should have only been - overdraft charge. We received - overdrafts for items that visible in the account balance versus the available balance. If we were to following the flow of transactions - through -, there would NOT have been any charges assessed to the account.

Comerica customer in Michigan
Dec 29, 2015

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more