Capital One Credit Card Complaint

Capital One Credit card department,

Customer service / Customer relations Maryland

On - -, 2015, - payments posted onto my Capital One credit card. I only authorized - of these payments. After speaking with -, a manager, on - -, she stated that they would go ahead and perform an expedited funds transfer back to my payment account for - of the payments. This transfer was to take 2-3 business days. I confirmed that this request was put in when I called back on - - and spoke with -, another account supervisor. She assured me that the funds would be in my payment account no later than - -. It has now been four business days ( - - ) since the request has been submitted. The funds have not been transferred and the payment has yet to be reversed off the credit card account. My financial institution clears all incoming ACHs around - EST. When I called Capital One on the morning of - - they stated that there are no account supervisors to further discuss the delay in these funds being transferred. Once again I confirmed the timeframe of 2-3 business days and she said I was correct. - - is a federal holiday and then the weekend follows, which will further delay these funds being transferred since there are very limited kinds of ACHs that may or may not clear on these days. I was told to call back in a few hours when an account supervisor will be available to assist me since the regular customer service representatives have no further information to pass along. I received the normal apology and empathy from the representative that all customer service reps are trained to display, but received no further information than the payment was still applied to the account.