Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Rewards Virginia

Synchrony Bank offers a BP - - credit card with rewards in the form of " fuel rewards '' ( $0.00 credit on a tank of gas per $100.00 charged for 90 days ). Since the credits are good for up to - gallons of gas, each $0.00 reward is worth $5.00. I received proper credit for the first two months, but greatly reduced credit in the third month. According to the bank 's written communication, I charged $430000.00 in the third billing cycle before the 90-day period was up ( - - ). This, they claimed, generated $10.00 in fuel credits. This is a factual error. I have in fact spent a net of $7200.00 this billing cycle up to -, - ( after subtracting returns credited ). I simply added the current cycle 's charges on the account website. This should have generated fuel credits of $18.00. I was thus shorted $7.00 in credits, with a cash value of 20 times $7.00 or $140.00 in gas. To


service, I ca n't get any - to look at the record and add up the charges to see that, in fact, I charged $7200.00 during the relevant period. Their most recent letter, dated - -, but received - -, simply repeats their claim of the amount of the rewards currently available without any effort to explain why the period from the start of the billing cycle - - - - to - - with a total of $7200.00 charged produced only $10.00 in fuel credits rather than the obvious $18.00 that it should. The problem is more serious. It took many calls and emails to establish when the 90-day period ended. ( It was not clear whether their clock started when I applied, when the application was accepted, or when the card was activated ). They finally told me ( in writing ) the day the 90-day period ended - -, thus permitting the above calculations. For example, in my first email request for the bank to tell me the end day of my 90-day initial period, the customer service representative simply stated that in the initial 90 days I am to receive $0.00 per $100.00 charged with no response to my question of when the 90 days ended. The next query, by, phone produced - different answers from a lady who clearly had no idea what the right answer was. She quoted dates as early as 60 days after activation to as late as well over 90 days. I need $7.00 in fuel credits or $140.00 in cash credit applied to the card. I would also like assurance that their customer service will be more responsive.