Capital One Credit Card Complaint

Capital One Credit card department,

Late fee Idaho

Somehow my - online payment did n't get processed. I realized this error and attempted to make the payment the day after the due date. A few days later, it still had not processed so I made it again and the third time it went through but of course, I had accrued a late fee. I called about it affecting my - minimum payment and the agent I talked to said it would be removed and reflected on my - minimum payment as well. I went in to pay my - minimum payment on time ( - when it 's due - ) and the balance was still reflecting the late fee. I talked to a new agent who told me they only removed the late fee off the overall balance and account but can not adjust the minimum payment. If I do n't pay my total minimum payment, including the portion due to the late fee, I 'll accrue another late fee in -. This will continue on until I finally do pay it. So I 'm being charged a late fee on a balance that 's only there due to a late fee they are " unable to adjust ''