Synchrony Bank Credit Card Complaint

Closing/Cancelling account

Synchrony Bank Credit card department,

Closing/Cancelling account Washington

I was informed my Sam 's Club account had been closed yesterday after making my required payment ( over the phone today ) without any written warnings from this creditor, I 've been paying on my account monthly and my credit limit was $1000.00, I only used $450.00 in credit. The online account summary states my account is open. They had previously closed my account due to a lost card and made my credit score go down - points. I believe they are practicing unfair credit practices. I 'm requesting my current account be reinstated and a letter issued to all - credit reporting agencies explaining the closing of the previous account due to a lost card.

Synchrony Bank customer in Washington
Dec 19, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

Consumer disputes how Synchrony Bank handled their complaint

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