Capital One Consumer Loan department,
Installment loan Managing the loan or lease California
I did not realize I was late on a payment to Capital One/Neiman Marcus - and they finally called me to inform me. I paid the account in full on during the call. They said there would be no negative credit bureau action. But a few months later, they did mark my credit report with a late payment. I called - customer service to inform them they went back on their promise ( if I paid in full, no negative mark ). Because of that second phone call, they marked my credit report with " dispute. '' That is now a problem with my mortgage lender. How is it that if a consumer just makes a phone call to check what happened - their credit report is marked as an official " dispute ''? And that " dispute '' is seen as a bad thing, with the consumer assumed guilty? How am I to exercise my rights, if by just asking a question, I am penalized on my credit report?
Capital One customer in California
Dec 17, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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