Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Transaction issue Illinois

I placed an order on Walmart.com on -/-/2015 for - coats for a total of $69.00. Neither item fit so I requested a return for both items. They supplied me with a return label on -/-/-. I returned both items in the same package on -/-/-. I received an acknowledgement that the return was received on -/-/2015 but I noticed they only refunded - item. I called the next morning to follow up and was assured they would process the rest of the order shortly. I followed up on -/-/- as the other item had not been processed yet. I was assured that I should wait as they are busy. I waited again, until today -/-/2015. I have called them 4 times, have been disconnected each time after waits of up to 455 minutes and can not receive any assistance. They need to audit their returns and I need to be refunded!!!!