Synchrony Bank Credit card department,
I have an account with - - - issued by Synchrony Bank. We have - credit card only and my husband uses it also for his expenses at work, so every time he receives his expense check I deposit to the bank and issue a online payment to - right away to keep our available credit open so we do n't have any surprises when charging. On my last Statement I '' ve made three pmt one of $890.00 this was expenses, one of - $1600.00 also expenses and the last one of $3200.00 which was my balance to pay and the last one was deducted from my bank account via on line pay with my bank on -/-/2015, - received it on -/-/2015 and is still holding this pmt as of today -/-/2015. They are telling me they have to wait for the money to clear, I 'm sure my bank would not send my pmt if the fund was not in my account, ( And it was already deducted on -/-/2015 ) with this situation going on and the other charges done since, we went to charge a small amount of - and was denied by the store, after talking to these clueless at - they refuse to apply my pmt to my balance, my husband was leaving on a business trip this morning -/-/2015 without any credit cards. I do n't believe they have the right to hold on to my money since my Bank has pay themselves on -/-/2015 it should not be any issues about credited my account, they are abusing people who pay their bill off each months and they should not get away with it. I need help to stop these deceptive practices. It 's putting us in a uncomfortable position and my husband have no way to charge for his expenses for the next few days, we ca n't not accept this kind of -, because we like to pay our bills ahead they are punishing us by refusing to apply pmt on the same day they receive it.
Synchrony Bank customer in Arkansas
Dec 13, 2015
* Source: CFPB Complaint Database
Synchrony Bank response to complaint:
Closed with explanation
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