Navient Student Loan Complaint

Navient Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Massachusetts

I attended - in -, MA and graduated in -/-/- with a - in -. I have - outstanding - - ( now Navient ) " Smart Option '' loans and the six month grace period has ended. The principle & interest payment of $850.00 have now come due starting -/-/-, this payment is based on a 10 year payback term ( I believe ). I have contacted Navient in an effort to discuss repayment options available to me and was told because of the type of loans I have, I can not be considered for an extended repayment. The only program that I could qualify for is a temporary rate reduction, which will only reduce the monthly payment to $670.00 for 15 months. I feel that it was not made clear to me back in -/-/- when I took out the first Smart Option loan, that this type of loan would not be eligible for any time of extended repayment plan. I thought by choosing a loan where I paid a small monthly payment while I was in school, it would help pay down the interest a little bit and reduce the monthly payment. It seems I 'm being punished for making monthly payments while I was in school and now that I 'm out and only earning a low salary, I have no options to extend the repayment terms. I 've spoken to supervisors and a manager at Navient and have n't been able to make them understand that a temporary rate reduction or a forbearance will not solve my problem. My main concern is that - - did n't make it clear that by choosing a Smart Option loan your repayment options at the end are extremely limited. I was told that the original promisory note that I signed states that it is a fixed payment but my understanding was that they were referring to the $ - for each of the - loans during the time I was in school. I feel that - - demonstrates deceptive and unfair loan practices.