Encore Capital Group Debt Collection Complaint

Credit card False statements or representation attempted to collect wrong amount

Encore Capital Group Debt collection department,

Credit card False statements or representation Attempted to collect wrong amount Virginia

My debt is from - which is almost 17 years ago. I was told by both of the original debt collectors they would write off the - dollars because I became ill and could not work due to my illness in the year of -. Out of no where Midland Credit Management , INC . took money out of my checking account and threatened to keep it and sue me if I did not give them - of dollars. I had to go to court and they gave me a card to call MCM. I called them immediately and explained my current my financial status that was in the area of poverty and if my money was not returned I was going to be homeless. I told them that I had not been contacted by them and they agreed to return my money only under the conditions that I I setup a payment plan with them to pay off thousands of dollars. I agreed to pay - a month until it gets down and then they will make an offer to pay it off. Well, I been paying faithfully every month for 8 months. This past - ( - )


I went through a divorce due to my illness and he left me with all the bills. I am not a dishonest person I just did not have it and have not been able to recover from my illness is the reason for my low socioeconomic status. By this company not telling me there was a new bill I was paying on the bill got me behind a month so i tried to call and tell them what they did and they acted like they did not know what I was talking about. I gave them - for both months. I called the other number to try and get to the bottom of this issue and they hung up on me several times and they gave me false numbers and I was only connected to the credit managers in -. They would not connect me to an English speaking person and they were very rude and hateful to me. I tried to tell them that I did not know about the new bill and they said that they explained it to me and they did not! I do not know what to do I was - at the time of these bills in the year of -. Please help me to resolve this issue. I will be fair but I cant get any answers and I am afraid everyday they are going to steal my bill money again. I do n't know my rights but i do know that I feel violated and I am afraid of this company. I cant find a number that is in the US. Please HELP ME!!!!!!!!!!

Encore Capital Group customer in Virginia
Dec 04, 2015

* Source: CFPB Complaint Database

Encore Capital Group response to complaint:
Closed with explanation

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Contact Encore Capital Group

https://www.encorecapital.com/
(877) 445-4581
[email protected]
P.O. Box 939069
San Diego CA 92193
Encore Capital Group
Encore Capital Group

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