Amex Debt Collection Complaint

Amex Debt collection department,

Credit card False statements or representation Indicated shouldn't respond to lawsuit Washington

American Express filed a judgement against me. I settled the debt with them in - 2015. They did n't release the judgement. I found out couple days ago that I still have the judgement against me when I am applying for a mortgage. I called them and asked them to expedite. They said it will take 6-8 weeks, there is no expedite process. I asked why did n't they release it 2 months ago. They said this is not an automatic process. I have to call them and ask them to release. Is this true? Why could they do so? I paid but they still hold the judgement against me unless I ask them to release? I already lost the house I want to buy.