Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Payoff process Alabama

I paid off my Synchrony Belk card via a settlement on - -, 2015. I have made bi-weekly calls to Synchrony as all - of my credit bureaus are as of - -, 2015 listing the balance as - with a past due of -. The balance is in fact - and the past due is -. I spoke with - at - central on - -, 2015 and - assured me the appropriate credit bureau correction forms were being sent immediately to all - bureaus. That was a lie. None of the - bureaus have received the updated information. As a result, I am suffering damage to my credit report and score as I attempt to purchase a home with a mortgage. It has been a full NINETY THREE days since this account has been paid in full. That is more than twice the 45 day maximum time frame allowed. I have made repeat requests to have a manager return my call. They have refused. I have been hung up on twice as I held upwards of - minutes. As I type this, I have been on hold today for - minutes. I have settled - accounts after my divorce, and Synchrony Belk is the single only creditor that is not reporting properly. At this point, I demand to have my credit file accurately updated immediately. The CFPB exists to protect consumers from practices such as this.