Ocwen Mortgage Complaint

Ocwen Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Colorado

Due to a loss of income last year ( $ -/mo. ) I applied for a loan modification through our lender, Ocwen Loan Servicing -/-/-. We were approved for a modification and made our first trial plan payment -/-/-. We successfully made our 3 trial plan payments and continued to make payments to the mortgage company after the trial ended. We started calling them -/-/- as we had not received our completed modification papers to make the modification permanent. We spoke to our relationship manager three to four times a month requesting our paperwork. We were always told that the paperwork was with the underwriter and we should have it " soon ''. We finally received our paperwork -/-/-. We had the papers notarized on -/-/- at the bank where I included a cashier 's check for the monthly payment as Ocwen had requested and mailed the papers that day. When I called in -/-/- to make my house payment I was told that my loan modification was denied because they did n't receive the paperwork within the allotted time frame of 30 days. When the customer service representative looked into it further we were told that they had in


they would fix it. I tried to make a house payment in -/-/- and they once again would not accept my payment due to the denial. On -/-/- I received notification that my loan had been referred to a law firm for foreclosure. We never received anything from Ocwen stating that we were in foreclosure. When I spoke to yet a different customer service representative I was told to just fill out another request for modification. I did that and submitted a complete application -/-/- which was later denied because we had submitted a - application within a years ' time. In -/-/- I was told by another representative to send an email to the escalations department asking them to look at the original denial. On -/-/- we received notice that the denial was overturned and that they were approving our modification. I was able to talk to our relationship manager on -/-/- who told me that he had to ask the research department to confirm that we had made all of our payments. About a week later we received documents in the mail showing payment history starting -/-/- but none of the payments from -/-/-. Ocwen is now telling us that we are in default again due to no payments being accepted by them since -/-/-. As of this week our relationship manager is still unable to give us any information as to how we are to proceed from here. I would greatly appreciate any suggestions that you can offer at this point. We want to keep our house. Thank you.