Helm Associates Consumer Loan Complaint

Helm Associates Consumer Loan department,

Vehicle loan Taking out the loan or lease Taking out the loan or lease Pennsylvania

On -/-/2015, Helms Associates responded to a complaint I filed via CFPB and advised me that they would delete the tradeline off - credit report. I have a copy of my - credit report dated -/-/2015, an Helms Associates is currently reporting this account to - and updated this account on -/-/2015. This account should have been deleted not updated on my credit report. Helms Associates are in non-compliance. This is Helm Associate exact response from the complaint I filed -/-/2015 and their reponse on -/-/2015 " This is in response to the above-referenced complaint, which was forwarded to this office on - -, 2015, and assigned Case Number -. '' " After a thorough investigation, our records indicate that the last direct contact with - - was - -, 2015, at which time he wanted to voluntarily surrender his vehicle. Since then, we have no record of the customer attempting to contact us directly, in regard to a validation of debt request ''. " However, we did receive a request from - on - -, 2015, requesting the accuracy in reporting of - account ''.


- - desired resolution to remove our trade line information from his credit report ''. " Please be advised that - is our only credit reporting agency ''. " We pride ourselves on working with the customer to resolve any issue brought to our attention ''. " As always, Helm Associates makes every effort to fulfill all reasonable requests ''. " If I could be of further assistance, please do not hesitate to contact me ''. " Respectfully submitted, - -, - - ''