USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing disputes Pennsylvania

Filed a dispute for charge of - to my account. Company did not send product. Was told by USAA customer rep the company had sixty days to dispute my claim. If they received no dispute from the company the charge would be permanently removed. After filing the complaint the company sent me the product. I contacted USAA and told them it would be fine to keep the charge of - on my accountWas told by USAA customer rep that the company had to dispute the claim. So I called the company and told them they had to call USAA and dispute the claim. Was told by their customer rep they did not know how to handle it and never received anything from USAA disputing the charge. I then called USAA AGAIN and talked to a customer rep who told me he could just removed the transaction and I could then send the company a check for -. I agreed. I received a letter from USAA stating the transaction was removed. I sent the company a check for - by priority mail and tracking number. The company received the check. I then received a second letter from USAA stating the charge was removed from my account and no further action was required on my part. A few days later I checked my account with USAA on line and discovered the charge of - was again placed on my account. I called USAA AGAIN and spoke with another customer rep. He did not have any answer as to why the charge was again put on my account. He gave me a song and dance routine that stunk. I received - letters from USAA stating the - was removed. And sent the company a check for -. Now the company will receive - twice. Once from my check and the other from USAA.