Navient Student Loan Complaint

Navient Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments New York

I graduated with a large amount of student loan debt from - - in -, MA in 2009. Since graduation I have put my private loans in deferment and paid interest only payments for the past 6 years. Now, Navient is requesting that I pay $1500.00 a month to pay off the rest of the loan. I told their customer service department I could not afford and they said well you can pay an extended payment rate of $850.00. I asked if the payment could be further lowered where I have spoken to several representatives. They first told me that I could do the $850.00 payment only and nothing lower, then told me that might co-signer on - of the loans would also need to call in for approval. When I called back they said that I made too much money to have the terms extended and that my basic life necessities left me with about $1700.00 a month to work with, but their math only took very basic necessities into consideration. They said that their is now an approval process to lower my payment to $850.00 but that I will almost certainly be denied, given how much I make.


they will not accept anything but the $1500.00 a month, which roughly half of my paycheck every month. I am willing to pay them and I want to make a reasonable monthly payment but they told me that the only way I would have more options to repay my loan is if I went delinquent on my payments, which is something I do not want to do. I do not understand why they would want to make the situation more difficult and not try to work out a reasonable plan. I am at a loss for what to do about this.