Synchrony Bank Credit Card Complaint

Privacy

Synchrony Bank Credit card department,

Privacy Oregon

-/-/-, Synchrony Bank/JCP called our home landline since I was n't able to make a payment on my card that was due on -/-/-. My husband answered the phone. The person he spoke with gave him my JCP credit card account information without my permission even if he knows that he is not a joint or authorized user of my credit card. As far as I know, it is unfair business practice and that they are not allowed to give my credit card information to my husband. And that they violated my privacy. They also collected a payment from him on my behalf without my knowledge. Whenever I called customer service, I have to authenticate myself on the automated system before I can get information. And I have to authenticate myself again to the agent that I 'm talking to before they can give me information to make sure that I am the account owner. What if the person who answer the phone is just pretending to be my husband, then my information got compromised.

Synchrony Bank customer in Oregon
Nov 22, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

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